Privacy Policy

What is this privacy policy for?

This privacy policy is for this website www.chalcroft.co.uk, served by Chalcroft Ltd and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The website

Chalcroft Ltd takes a proactive approach to user privacy and ensures the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of cookies

This website uses cookies to better the user’s experience while visiting the website. Where applicable, this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer/device.

Cookies are small files saved to the user's hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [http://www.google.com/privacy.html].

The cookies we use are:

PHPSESSID This cookie is generated automatically when you visit our site to maintain your session. This cookie is deleted when you close your browser. This is used to manage the session whilst a visitor is browsing sections of the site.

_utma, _utmb, _utmc, _utmz These cookies are used throughout our site
_utma – last for 2 years;
_utmb – lasts for 24 hours;
_utmc – is deleted as soon as your session ends; and
_utmz – last for 6 months. These cookies are used for reporting purposes helping us to collect information about how many people use our site, what parts are accessed and where visitors have come from. More information can be found on the Google Analytics webpage.
To opt out of being tracked by Google Analytics across all websites visit: http://tools.google.com/dlpage/gaoptout
_zlcmid - to store the Zopim Live Chat ID used to identify a device across visits, and also across a single chat session

Contact and communication

Users contacting Chalcroft Ltd via this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to the email submission process but advises users using such form to email processes that they do so at their own risk.

Chalcroft Ltd uses any information submitted to provide you with further information about the service we offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to our email newsletter but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from Chalcroft Ltd a service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

External links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. Chalcroft Ltd cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and Chalcroft Ltd cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social media platforms

Communication, engagement and actions taken through external social media platforms that Chalcroft Ltd participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. Chalcroft Ltd will never ask for personal or sensitive information through social media platforms and we encourage users wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.

Shortened links in social media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by Chalcroft Ltd. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore Chalcroft Ltd cannot be held liable for any damages or implications caused by visiting any shortened links.

v.2.0 July 2016 edited & customised by: Chalcroft Ltd, Hamlin Way, The Narrows, King’s Lynn, Norfolk PE30 4NG